We will only accept authorized returns within 7 calendar days of the date the product was received by the buyer unless otherwise specified at the time of purchase. All authorized returns must be unused and in their original condition, including all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user fault. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation. If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container then refer to our Return Procedure. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if you receive missing, damaged or incorrect parts to prevent you from being charged freight on both receipt and return. We are not responsible for missing, damaged, or incorrect parts after 7 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Most of our parts come with a 30 day exchange only warranty. Please contact your salesperson to confirm the guarantee you are receiving with the purchase of your part. Refunds are given with approval only.
Body parts and cuts are non-refundable and sold AS-IS without any warranty expressed or implied.
Unless otherwise stated, electrical parts and computers are sold AS-IS without any warranty expressed or implied.
All deposits, be it for Special Orders or not, are non refundable unless otherwise stated.
In special cases , we will agree to charge a 25% cancellation fee if a part has been ordered, processed, and then cancelled by the customer. This cancellation fee will be deducted from the deposit made by the customer if approved by management. Keep in mind that cancellations are all pending approval by management and this policy might not be stated on the customers invoice.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require the original receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (only applicable if stated in writing)
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 3-5 business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
We do not refund shipping. Some of the items we ship are sent LTL and shipping can be expensive. Please be sure you are ordering the correct part. If you have any doubts, please call or email us to confirm the order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any questions about this Return & Refund Policy, please contact us:
By email: firstname.lastname@example.org
By Phone: 1-800-972-1281